Handling our customers' data securely is at the core of our business. It’s a responsibility we take extremely seriously. We are trusted to store and process data for companies across industries with high data security requirements.

We follow the industry’s best practices and regularly review our security policies and procedures to ensure continued compliance. For specific information on our data protection practices, or if you wish to request an NDA, please reach out to hello@easyticket.ai. If you wish to learn more about our security practices, please continue reading below.

 

We only use your data for the purpose of serving you and your customers

The specific data points we access, and how we access them are described in this article.

Data is not kept for longer than is necessary, meaning that data is removed securely upon ending of client relations, upon client requests, or if we deem the data is no longer relevant for serving the purpose. Furthermore, customer data is only ever accessed by security trained and vetted employees on a need to know basis

 

We use world-class data centers

Easy Ticket AI's physical infrastructure is hosted and managed within Google Cloud Platform's (GCP) secure data centers and leverages their suite of technologies to safely store the data. The data is physically stored on GCP servers in secure locations in the United States or within the EU.

GCP's data center operations are renowned as the most secure in the industry and have been accredited under relevant ISO and SOC certifications. Read more about how GCP maintains high compliance and security standards here.

 

We are GDPR compliant

Policies and procedures reflect GDPR standards and are regularly reviewed as part of the security management process to ensure continued compliance.

 

Authentication of data sharing is handled by Zendesk’s infrastructure

Clients authenticate data sharing using Zendesk’s single sign on (SSO). Zendesk is ISO 27001 certified.

 

Data transmission between Zendesk and Easy Ticket AI follows best practices

All communication between Easy Ticket AI infrastructure, hosted on Google Cloud Platform, and the client browser is secured using the industry standard protocols including TLS v1.2 and SSH.

 

Our infrastructure is regularly tested for vulnerabilities

We conducts penetration tests and vulnerability scans on a regular basis to validate and confirm that technical vulnerabilities are removed or minimized. For further details or specific information on our security practices, please reach out to hello@easyticket.ai.