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Easy Ticket AI Support

🌱 Setup & getting started

4 articles

  • What support platforms does Easy Ticket AI integrate with?
  • What is the setup process in Zendesk? How do I get started?
  • How long does the AI training take?
  • Which languages do you support?
🚀 Features & capabilities

6 articles

  • What features does Easy Ticket AI have?
  • Does Easy Ticket AI have all the context needed to draft accurate responses?
  • Is Easy Ticket AI a chatbot?
  • Where can I find Easy Ticket AI in Zendesk?
  • I have too many apps in the sidebar and I don't want to scroll. Is there a way to access Easy Ticket AI more quickly?
  • What can I do if Easy Ticket AI's reply drafts don't include the right facts or follow the brand style?
💡 Our AI technology

4 articles

  • What is the technology behind Easy Ticket AI?
  • What knowledge sources do you use for AI training?
  • How does self-learning from past tickets work?
  • How does learning from custom documents work?
💳 Subscription & billing

6 articles

  • How does your pricing work?
  • Can I try Easy Ticket AI for free?
  • How can I start or modify my subscription?
  • Is it possible to give only some of my agents access to Easy Ticket AI, and be billed accordingly?
  • What happens to subscription payments if I change how many agents have access during the billing cycle?
  • Do I need to buy a separate Open AI subscription?
🔒 Data security

2 articles

  • Security practices at Easy Ticket AI
  • Do you require access to any private data? Is it stored anywhere?
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