Help Center
Easy Ticket AI Support
🌱 Setup & getting started
4 articles
What support platforms does Easy Ticket AI integrate with?
What is the setup process in Zendesk? How do I get started?
How long does the AI training take?
Which languages do you support?
🚀 Features & capabilities
6 articles
What features does Easy Ticket AI have?
Does Easy Ticket AI have all the context needed to draft accurate responses?
Is Easy Ticket AI a chatbot?
Where can I find Easy Ticket AI in Zendesk?
I have too many apps in the sidebar and I don't want to scroll. Is there a way to access Easy Ticket AI more quickly?
What can I do if Easy Ticket AI's reply drafts don't include the right facts or follow the brand style?
💡 Our AI technology
4 articles
What is the technology behind Easy Ticket AI?
What knowledge sources do you use for AI training?
How does self-learning from past tickets work?
How does learning from custom documents work?
💳 Subscription & billing
6 articles
How does your pricing work?
Can I try Easy Ticket AI for free?
How can I start or modify my subscription?
Is it possible to give only some of my agents access to Easy Ticket AI, and be billed accordingly?
What happens to subscription payments if I change how many agents have access during the billing cycle?
Do I need to buy a separate Open AI subscription?
🔒 Data security
2 articles
Security practices at Easy Ticket AI
Do you require access to any private data? Is it stored anywhere?
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