Initial training

Once you grant us relevant data access permissions (simply follow the prompt after installing the app) we will train and activate your Easy Ticket AI instance automatically, which usually takes less than 10 minutes. 

In case you can't access the product after 10 minutes, contact support@easyticket.ai and we'll resolve this for you ASAP.

Updating training materials

Zendesk Guide articles and macros

We scan your Zendesk Guide articles and macros every 6 hours. As such, when you make an update, the AI should be using the new version no more than 6 hours later.

Past tickets

Read more here.

Custom documents

At the of writing, this is manual. Please contact us whenever you need an update. Read more here.