We use a mix of custom implemented AI techniques, together with Open AI's GPT-4o and Google's Gemini 2.0 Flash, to achieve the best possible results in terms of effectiveness and speed within the context of customer support.

We perform AI training for each customer using help center articles, macros and previous tickets, so that Easy Ticket AI knows both the relevant facts and your on-brand tone, so that our drafts and insights are useful to the maximum extent.