Easy Ticket AI can automatically learn to respond based on your:

• Help center (Zendesk Guide)
• Macros
• Historical tickets
• Other custom materials your provide

We can also develop custom integrations and automations for you, or together with your IT team, on a case-by-case basis - contact us to learn more.

All knowledge sources re-sync automatically when you make updates (for instance when you update a Zendesk Help Center article) or for past tickets, periodically.

Learn more about how each source works, and which tier it is available in on our pricing page.

Managing your sources

You can view and manage the sources in the app admin panel ("AI training" tab").