1. Enable relevant knowledge sources

Easy Ticket AI learns both about relevant facts, and your brand style (how to respond) based on the sources that you select.

To modify your selection, open Easy Ticket AI in the navigation bar -> "AI training" tab -> select the relevant sources.

If you're interested in add-ons, learn more on our pricing page.

2. Enter custom instructions

You can give Easy Ticket AI manual instructions. The AI will aim to follow them when drafting replies for your team.

Adding instructions for the current ticket

This is useful for instance if you want the AI to make a draft that includes facts that are specific to that customer, which the AI might not know about otherwise.

Adding default instructions for all tickets

You can also add instructions that will apply to all drafts by default.

Simply open Easy Ticket AI in the navigation bar -> "AI training" tab -> enter one instruction per line at the bottom of the page.

You can add multiple lines. Some of our customers add 20+ lines with granular instructions and report good results.